Privacy Policy
Last updated: February 2026
1. Introduction
CubeMinerHost ("we", "us", "our") respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you use our game server hosting services and visit our website.
This policy applies to all individuals who interact with our services, including account holders, authorized users, and website visitors.
2. Information We Collect
We collect the following categories of information:
Account Data
Name, email address, billing address, company name (if applicable), and payment information necessary for service delivery and invoicing.
Technical Data
IP addresses, browser type and version, operating system, device information, and connection metadata collected automatically when you access our services.
Usage Data
Service usage patterns, server resource consumption, support interactions, and login activity used to maintain and improve our platform.
3. How We Use Your Information
We use the information we collect for the following purposes:
- Delivering, maintaining, and improving our game server hosting services
- Processing billing and payments
- Providing technical support and responding to inquiries
- Monitoring infrastructure security and detecting threats
- Ensuring compliance with our Terms of Service and Acceptable Use Policy
- Communicating service updates, maintenance schedules, and important notices
- Improving our platform based on aggregated usage patterns
4. Data Storage & Security
All personal data and customer data is stored in European data centers. We implement robust security measures including:
- AES-256 encryption for data at rest
- TLS 1.3 encryption for data in transit
- Role-based access controls with multi-factor authentication
- Regular third-party security audits and penetration testing
- 24/7 infrastructure monitoring and intrusion detection
5. Data Retention
We retain your personal data in accordance with the following schedule:
- Account data: Retained for the duration of your active account plus 12 months following account closure
- Billing records: Retained for the period required by applicable tax and financial regulations
- Server and access logs: Retained for 90 days
- Support correspondence: Retained for the duration of your active account
Upon expiration of the retention period, data is securely deleted using industry-standard data destruction methods.
6. Your Rights (GDPR)
Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:
- Right of Access: Request a copy of the personal data we hold about you
- Right to Rectification: Request correction of inaccurate or incomplete data
- Right to Erasure: Request deletion of your personal data, subject to legal retention requirements
- Right to Data Portability: Receive your data in a structured, commonly used, machine-readable format
- Right to Restriction: Request restriction of processing under certain circumstances
- Right to Object: Object to processing of your data for specific purposes
To exercise any of these rights, please contact us at [email protected]. We will respond to all valid requests within 30 days.
7. Cookies
We use only essential cookies that are strictly necessary for the operation of our website and services. These include:
- Authentication cookies to maintain your login session
- Session management cookies for security and functionality
- CSRF protection tokens
We do not use tracking cookies, advertising cookies, or any third-party analytics cookies.
8. Third-Party Services
We engage a limited number of trusted third-party service providers to support our operations:
- Payment processors: To securely process billing transactions. Payment card data is handled exclusively by PCI DSS-compliant processors.
- Email service providers: For transactional communications such as invoices and service notifications.
We do not sell, rent, or trade your personal data to any third parties.
9. Changes to This Policy
We may update this Privacy Policy from time to time. For material changes, we will provide notice via email at least 14 days before the changes take effect.
10. Contact
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at: